Bankside Storage Service Terms and Conditions

These service terms and conditions set out the basis on which Bankside Storage provides storage services to customers in the UK. By making a booking, paying a reservation fee, entering into a storage agreement, or placing goods into a unit or facility operated by Bankside Storage, you agree to comply with these terms. Please read them carefully before using the service.

These terms apply to all storage bookings, whether made online, by phone, in person, or through any authorised booking channel. They are intended to provide clarity on the booking process, payment obligations, cancellation rights, liability limits, waste handling, and the legal framework that governs the agreement. If a specific written agreement signed by both parties contains different terms, that agreement will take precedence to the extent of any inconsistency.

In these terms, references to “you” or “your” mean the customer, account holder, or business named on the booking. References to “we”, “us”, or “our” mean Bankside Storage. Any storage unit, locker, container, or other space supplied by us is referred to as the “storage space”. The words “goods” and “items” include all personal property, stock, documents, equipment, packaging, and anything else stored in the storage space.

The booking process begins when you submit a request for storage and provide the required details, including your name, address, contact information, identity information, preferred unit size, and intended start date. We may ask for evidence of identity, business registration details, or proof of authority where the booking is made on behalf of another person or company. A booking is not confirmed until we accept it and, where applicable, receive any required advance payment or deposit.

We reserve the right to decline a booking at our discretion, including where we cannot verify identity, where the requested storage space is unavailable, or where the proposed use appears unsuitable or unlawful. Any quote or availability indication given before confirmation is an invitation to treat and not a guarantee of availability. The storage agreement only becomes binding once confirmation has been issued by us and all required initial charges have been paid.

Booking details must be accurate and kept up to date. You are responsible for notifying us of any change to your name, billing address, email address, phone number, or authorised users. Where access to the storage facility is controlled by codes, keys, cards, or digital credentials, you must keep them secure and not share them with unauthorised persons. You remain responsible for all activity carried out using your account or access credentials.

The storage period starts on the agreed commencement date and continues for the chosen term, subject to renewal or termination under these terms. If you remain in occupation after the end of the agreed term and we allow continued use, the agreement will typically roll on a periodic basis at the prevailing rate unless we notify you otherwise. We may update unit availability, operational procedures, or access arrangements from time to time for security, maintenance, or regulatory reasons.

Payments must be made in full and on time. Fees may include storage rent, administration charges, deposits, insurance-related charges if applicable, late payment fees, cleaning costs, disposal costs, lock replacement, access card replacement, and any other sums expressly stated in your booking or agreement. Payment methods accepted by us may include debit card, credit card, bank transfer, direct debit, or other methods we specify. We may change accepted payment methods by giving reasonable notice.

All charges are due in advance unless we agree otherwise in writing. If a payment fails, is reversed, or is not received by the due date, we may suspend access to the storage space, charge reasonable administration costs, and/or treat the account as in default. Interest or late fees may be applied to overdue sums where permitted by law and where stated in the agreement or price list. You remain liable for all unpaid amounts until the account is settled in full.

Deposits, where taken, are held as security for obligations under the agreement and may be applied against unpaid fees, damage, cleaning, abandonment, or other losses caused by your breach. Any balance remaining after legitimate deductions will be returned to you within a reasonable period after the agreement ends, subject to verification of your identity and forwarding details. A deposit is not a substitute for payment and does not limit your responsibility for amounts exceeding the deposit.

Cancellations must be made in accordance with the notice requirements shown in your booking confirmation or contract. If you cancel before the storage start date, we may retain a reasonable administrative fee and any non-refundable charges that were clearly disclosed in advance. If you cancel after the start date, you will usually remain liable for charges incurred up to the effective cancellation date and any minimum term fees that apply under the agreement.

You may be required to give written notice to end the storage agreement, and notice is only effective once received by us. Where a minimum term applies, early cancellation may not reduce your obligation to pay fees for the full minimum period, except where required by law. If you vacate the storage space without giving proper notice, the agreement may continue until the required notice period expires or until we confirm termination, whichever is later.

If we need to cancel or amend a booking before the start date due to operational issues, safety concerns, legal restrictions, or force majeure events, we will aim to offer a suitable alternative space or a refund of prepaid amounts for the unused period, subject to any lawful deductions. We are not responsible for losses caused by events beyond our reasonable control, including severe weather, fire, flood, utility failure, industrial action, or interruption to transport and communication systems.

Liability is limited to the extent permitted by UK law. We will take reasonable care in operating the storage facility, but we do not accept responsibility for loss or damage to goods unless such loss or damage is caused directly by our negligence, wilful default, or breach of statutory duty. We are not liable for loss of profit, loss of business, loss of opportunity, indirect loss, or consequential damage arising from your use of the storage service.

You are responsible for insuring your stored goods at their full replacement value. We recommend that you arrange appropriate insurance cover for fire, theft, water damage, accidental damage, vermin, mould, deterioration, and other risks commonly associated with storage. Unless we expressly agree in writing to insure your goods, any insurance offered through us or a third party remains subject to its own terms, exclusions, and claims procedures. It is your duty to check that any cover is suitable for the items stored.

You must not store any goods that are illegal, hazardous, stolen, stolen-in-appearance, explosive, highly flammable, toxic, corrosive, contaminated, perishable, or otherwise dangerous. You must not store live animals, waste, wet items that may cause contamination, or any goods requiring a controlled environment unless we have agreed in writing that such items are permitted. We may inspect goods where there is a reasonable concern about safety, legality, contamination, or a breach of these terms.

Waste regulations apply strictly. You must not use the storage space for disposing of rubbish, trade waste, household waste, chemicals, electrical waste, batteries, tyres, liquids, or any material regulated under environmental law unless we have specifically authorised it and provided a lawful disposal route. The storage facility is not a waste collection or disposal service. Any items left in a unit after the agreement ends, or any items that we reasonably believe have been abandoned, may be treated as waste or dealt with in accordance with the contract and applicable law.

If you create waste while using the storage service, you are solely responsible for its safe removal and lawful disposal. You must comply with all applicable environmental, health and safety, and waste duty-of-care obligations. Where we incur costs because you have left waste behind, contaminated the storage space, or failed to remove prohibited materials, you will be liable for those costs, including handling, specialist cleaning, segregation, transport, storage, treatment, and disposal charges.

We may enter the storage space for inspection, repair, maintenance, emergency access, pest control, safety checks, or to comply with legal obligations, giving notice where reasonably practicable. In an emergency, or where we believe there is a serious risk to people, property, or the facility, we may enter without prior notice. We may also move goods within the facility if necessary for operational reasons, provided we act reasonably.

You must keep the storage space locked and in good order, use it only for storage and not for habitation, and ensure that the items stored are packed appropriately for the conditions of a normal storage environment. You must not carry out repairs, spraying, cooking, washing, or any activity that could damage the space or create a nuisance. Any damage caused by you, your agents, or your stored goods may be repaired by us at your expense.

Abandoned goods may be dealt with under the contract and applicable law if you fail to vacate the unit, remove goods, or pay outstanding sums after the agreement ends or after we issue a default notice. We may sell, dispose of, or otherwise lawfully deal with abandoned goods to recover outstanding charges and reasonable associated costs, after giving any notice required by law. Any surplus proceeds, after deduction of sums properly owed, may be held for collection subject to legal requirements.

The contract may be suspended or terminated by us if you commit a serious breach, fail to pay amounts due, store prohibited goods, or otherwise act in a manner that creates risk, legal exposure, or operational difficulty. Where the breach can be remedied, we may give you a chance to correct it within a reasonable time. If the breach is not remedied, or if immediate action is required for safety or legal reasons, we may terminate access and take steps permitted by these terms and by law.

Any notice under these terms may be given by email, post, text, account message, or other reasonable method using the contact details last provided by you. Notices are deemed received in line with normal service expectations, unless proved otherwise. You are responsible for checking messages and responding promptly to any request for information, payment, removal of goods, or confirmation of instructions.

If any part of these Bankside Storage service terms is found unlawful, unenforceable, or invalid, the remainder will continue in full force. A failure by us to enforce any right or remedy immediately does not waive that right or remedy. No person other than the parties to the storage agreement has any right to enforce its terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise.

The agreement is governed by the laws of England and Wales, and any dispute or claim arising from or in connection with the storage service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer legislation provides otherwise. These terms should be read together with any specific booking confirmation, inventory record, access rules, price list, or other written documents forming part of your storage contract.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms. You also confirm that you are authorised to enter into the agreement and that all information provided is true, complete, and not misleading. Where you store items for a business or on behalf of another person, you warrant that you have the authority to do so and will ensure that all users comply with these requirements.

Final provisions apply to the fullest extent permitted by law. Our service is intended to provide secure and practical storage, but responsibility for the nature, packaging, legality, and insurability of the goods remains with you. By using the storage service, you accept the balance of rights and responsibilities described in these terms and conditions.