Storage Bankside Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Bankside provides storage, moving, and related removal services to private and business customers within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree, you should not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given:

1.1 Customer means the person, firm, or company that requests or receives services from Storage Bankside.

1.2 Services means storage, removal, packing, loading, unloading, transport, and any associated services supplied by Storage Bankside.

1.3 Goods means the items, belongings, or property which the Customer asks Storage Bankside to move, store, handle, or otherwise deal with.

1.4 Contract means the agreement between Storage Bankside and the Customer for the supply of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

1.5 Working Day means any day other than a Saturday, Sunday, or public holiday in the United Kingdom.

2. Scope of Services

2.1 Storage Bankside offers storage facilities and related removal and moving services to domestic and commercial customers.

2.2 The exact scope of Services, including any limitations, will be specified in the quotation or booking confirmation. It is the Customer's responsibility to check that the Services described meet their requirements.

2.3 Storage Bankside may use its own staff or approved subcontractors to deliver the Services. This does not affect the Customers rights under the Contract.

3. Booking Process

3.1 A booking request may be made online, in writing, or verbally. All bookings remain subject to availability and formal acceptance by Storage Bankside.

3.2 Storage Bankside will normally provide a quotation describing the Services, charges, and any special conditions. Quotations are based on the information supplied by the Customer and are not binding if that information proves to be incomplete or inaccurate.

3.3 A Contract is formed only when Storage Bankside issues a booking confirmation or otherwise confirms in writing that it accepts the Customers booking. Until that point, dates, times, and prices are indicative only and may be withdrawn or amended.

3.4 The Customer must provide accurate and complete information when requesting a quotation or making a booking, including addresses, access details, parking arrangements, anticipated volume or inventory of Goods, and any special handling requirements.

3.5 Storage Bankside reserves the right to refuse or cancel a booking if it reasonably believes that the Services cannot be provided safely, lawfully, or in line with these Terms and Conditions.

4. Customer Obligations

4.1 The Customer must ensure that they, or an authorised representative, are present at the agreed addresses at the agreed times to provide access, instructions, and sign relevant documentation.

4.2 The Customer is responsible for packing and preparing Goods unless Storage Bankside has explicitly agreed to provide packing services. Goods should be securely packed in suitable containers to withstand normal handling and transport.

4.3 The Customer must inform Storage Bankside in advance of any fragile or high value items, bulky or heavy objects, or any Goods requiring special handling or equipment.

4.4 Adequate parking and access must be arranged by the Customer, including any necessary permits. Additional charges may apply where delays or diversions occur due to inadequate access or parking restrictions.

4.5 The Customer must not ask Storage Bankside to store or move any items prohibited under clause 9 of these Terms and Conditions.

5. Payments and Charges

5.1 All charges are stated in pounds sterling and are exclusive of any applicable taxes unless stated otherwise.

5.2 Storage Bankside may require full or partial payment in advance as a condition of accepting a booking. Any such requirement will be set out in the quotation or booking confirmation.

5.3 Storage fees are normally charged on a recurring basis, for example weekly or monthly, as specified in the Contract. Removal and related services may be charged on a fixed price or time based basis.

5.4 Payment must be made using the methods accepted by Storage Bankside at the time of booking or invoicing. The Customer is responsible for ensuring that any recurring payments, such as for ongoing storage, are made on or before the due date.

5.5 If any payment is not received by the due date, Storage Bankside may, without prejudice to any other rights:

a suspend or withhold Services, including denying access to stored Goods, until all outstanding sums are paid in full, and

b charge interest on overdue sums at the statutory rate applicable to business to business or business to consumer transactions, as appropriate, from the due date until the date of payment.

5.6 Storage Bankside may review and vary its charges for ongoing storage by giving reasonable prior notice to the Customer. Continued use of the storage facility after the effective date of a price change will be deemed acceptance of the new charges.

6. Cancellations and Changes

6.1 The Customer may cancel a removal or transport booking by providing notice to Storage Bankside. Any cancellation may be subject to a cancellation fee, which will reflect reasonable costs and losses incurred by Storage Bankside, including allocated staff time and vehicle scheduling.

6.2 Where the Customer is a consumer and the Contract is concluded at a distance or off premises, statutory cancellation rights may apply. Any such rights will be exercised in accordance with applicable consumer protection legislation and may be affected by the Customers request for early performance of the Services.

6.3 For storage services, the Customer may usually terminate the storage arrangement by giving not less than the period of notice specified in the Contract. Storage fees will remain payable until the expiry of that notice period and removal of the Goods from storage.

6.4 Storage Bankside reserves the right to cancel or rearrange any booking where it is unable to perform the Services due to events beyond its reasonable control, including extreme weather, road closures, industrial disputes, or mechanical failure. In such circumstances Storage Bankside will seek to agree a new date and time with the Customer. If no alternative can reasonably be arranged, any sums paid for Services not yet provided will normally be refunded.

6.5 Any request by the Customer to change dates, times, addresses, or scope of Services will be subject to availability and may require a revised quotation. Storage Bankside is not obliged to accept changes once a booking has been confirmed.

7. Storage Terms

7.1 Goods stored with Storage Bankside will normally be placed in a locker, room, container, or dedicated space as determined by Storage Bankside. The Customer may or may not have unsupervised access, depending on the type of storage service agreed.

7.2 The Customer must comply with any access procedures and opening hours notified by Storage Bankside and must not interfere with other customers goods or with the structural integrity or security of the storage facility.

7.3 Storage Bankside may move the Goods within the same facility or to another facility of equivalent standard for operational or safety reasons. Reasonable care will be taken to minimise disruption and maintain security.

7.4 If the Customer fails to pay storage charges or collect Goods on termination of the storage arrangement, Storage Bankside may exercise a lien over the Goods and, after giving any required statutory notice, may sell or dispose of the Goods and apply the proceeds towards unpaid sums. Any balance after lawful deductions will be held for the Customer.

8. Liability and Insurance

8.1 Storage Bankside will exercise reasonable care and skill in providing the Services. However, the Customer acknowledges that inherent risks exist in moving and storing Goods.

8.2 Unless otherwise agreed in writing, Storage Bankside liability for loss of or damage to Goods arising from its negligence or breach of Contract will be limited to a specified amount per item or per consignment or per storage unit, as set out in the quotation or booking confirmation.

8.3 Storage Bankside will not be liable for:

a loss or damage arising from the faulty or insecure packing of Goods by the Customer or by a third party not instructed by Storage Bankside,

b loss of or damage to items of especially fragile nature such as glass, china, or electronics, unless specifically declared and accepted in writing for special handling,

c loss or damage resulting from normal wear and tear, atmospheric or climatic conditions, vermin, or inherent vice of the Goods,

d indirect or consequential loss including loss of profits, business, goodwill, or data, and

e loss of or damage to any items excluded from storage or removal under these Terms and Conditions.

8.4 The Customer is strongly advised to maintain adequate insurance for the full replacement value of the Goods at all times while the Goods are in transit or in storage. Storage Bankside may offer or facilitate insurance cover as a separate arrangement subject to additional terms and premiums.

8.5 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

9. Prohibited and Restricted Goods

9.1 The Customer must not submit for storage or removal any of the following prohibited items:

a explosives, firearms, ammunition, weapons, or similar items,

b flammable, corrosive, toxic, radioactive, or otherwise hazardous materials,

c perishable goods or living plants and animals,

d cash, securities, or other negotiable instruments,

e high value items such as jewellery, precious metals, artworks, or antiques, unless specifically declared and accepted in writing, and

f any illegal goods or items whose possession or transport would be unlawful.

9.2 If prohibited items are discovered, Storage Bankside may, at its discretion and without liability, remove, isolate, or dispose of such items or notify the relevant authorities where required by law.

9.3 The Customer will be liable for any loss, damage, cost, or expense suffered by Storage Bankside or by third parties arising from the presence of prohibited or undeclared hazardous items among the Goods.

10. Waste and Environmental Regulations

10.1 Storage Bankside operates in accordance with applicable waste management and environmental regulations. The Customer must cooperate in ensuring lawful disposal or recycling of unwanted items.

10.2 Storage Bankside is not a general waste carrier unless this has been expressly agreed as part of the Services. Any disposal of items will be carried out only by prior agreement and may incur additional charges.

10.3 The Customer must not leave waste, packaging, or discarded items at Storage Bankside premises or at collection or delivery addresses unless this forms part of an agreed clearance service. Any unlawful dumping or fly tipping is strictly prohibited.

10.4 Where Storage Bankside agrees to remove items for disposal, it will do so in a manner consistent with its legal obligations and good environmental practice. The Customer remains responsible for ensuring that items for disposal do not include hazardous or prohibited materials unless specifically declared and accepted in writing.

11. Access, Security and Identification

11.1 Storage Bankside may require reasonable proof of identity before granting access to stored Goods or accepting instructions.

11.2 The Customer must keep safe any keys, codes, or access credentials supplied and must not share them with unauthorised persons. The Customer is responsible for all access to their storage unit or Goods gained through use of such credentials.

11.3 Storage Bankside may operate CCTV and other security measures at its premises. These are provided for the general security of the facility and do not give rise to any additional duty of care beyond that set out in these Terms and Conditions.

12. Termination

12.1 Either party may terminate the Contract by giving the period of notice specified for the relevant Services, subject to payment of all sums due up to the termination date.

12.2 Storage Bankside may terminate the Contract with immediate effect if the Customer:

a commits a serious or persistent breach of these Terms and Conditions,

b fails to pay any amount due within a reasonable time after reminder,

c becomes insolvent, bankrupt, or subject to any similar proceedings, or

d engages in abusive, threatening, or unsafe behaviour towards Storage Bankside staff or other customers.

12.3 On termination, the Customer must promptly arrange removal of all Goods from storage and pay all outstanding charges. If the Customer fails to do so, Storage Bankside rights under clause 7.4 may be exercised.

13. Data Protection and Privacy

13.1 Storage Bankside will collect and process personal data relating to the Customer and, where relevant, their representatives, for the purposes of providing the Services, fulfilling the Contract, complying with legal obligations, and managing its business.

13.2 Personal data will be handled in accordance with applicable data protection laws. Customers may have rights to access, correct, or object to certain processing of their personal data, subject to legal conditions.

14. Complaints and Disputes

14.1 If the Customer wishes to raise a complaint, they should contact Storage Bankside as soon as reasonably possible with full details of the issue.

14.2 Storage Bankside will investigate complaints in good faith and seek to resolve them promptly and fairly.

14.3 If a dispute cannot be resolved directly, the parties may consider alternative dispute resolution options where appropriate, without prejudice to either party's right to commence court proceedings.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any Contract formed under them, are governed by and interpreted in accordance with the laws of England and Wales.

15.2 The courts of England and Wales will have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or any Contract, except that if the Customer is a consumer resident in another part of the United Kingdom they may be entitled to bring proceedings in their local courts under applicable law.

16. General Provisions

16.1 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any previous arrangements, understandings, or representations.

16.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 No failure or delay by Storage Bankside in exercising any right or remedy shall operate as a waiver of that or any other right or remedy.

16.4 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of Storage Bankside. Storage Bankside may assign or subcontract its rights and obligations where this does not materially adversely affect the Customer.

16.5 Any variations to these Terms and Conditions must be agreed in writing. Storage Bankside may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that Contract.